Privacy policy

Last updated: February 13, 2024

At Toitures Léon, we believe it is important to protect the personal information you share with us. With the advancement of new communication tools, it is all the more important to pay particular attention to the protection of everyone's privacy and personal information.

The following policy governs the way in which our company collects, stores and uses the Personal Information we obtain through the use of this website via any platform (computer, tablet, mobile devices, etc.) as well as data processed via e-mail or telephone calls.

In addition, we are committed to protecting the personally identifiable information and data we collect. We are committed to ensuring that our website is safe and secure. Please note that no computer system is immune to hacking or fraud of any kind. Consequently, Toitures Léon cannot be held responsible for any information leaks that may occur as a result of fraud or hacking by parties outside Toitures Léon.

All users must recognize and accept that they provide certain personal information at their own risk. For more information on how to protect yourself against identity theft, please visit the Federal Trade Commission website at https://consumer.ftc.gov/.


1. Collection of personal information
Toitures Léon may need to collect personal information about you in order to provide you with a service related to our field of activity. This information is used exclusively by Toitures Léon to communicate with you for business purposes and to enable us to perform our services and work according to your request.

The following is a list of information that may be collected during your collaboration with our company and our employees:

  • First and last name;
  • Full mailing address;
  • E-mail address;
  • Telephone/cellular/fax number;
  • Company name;
  • Billing address and financial details for billing purposes;
  • Work address;
  • Bank details for payment purposes;
  • Your company's GST and QST registration number;
  • Proof of your company's insurance in the case of subcontracting;
  • Proof of your company's RBQ license in the case of subcontracting;
     

2. When and in what context do we collect personal information?
The personal information collected allows us to process transactions, communicate with you and keep you informed of the development of your file, always with the objective of offering you the most complete service possible and optimizing our customer service. Toitures Léon collects certain information, such as that mentioned above, in the following contexts:

  • When you request a quote or services for repairs, maintenance or snow removal, either by telephone or via our online request form, where automated technologies (cookies) systematically collect the information, you provide and store it securely in our customer system;
  • When you make a payment by bank transfer, direct deposit or cheque;
  • When we make a payment by bank transfer, direct deposit, check or credit card;
  • When you schedule a meeting with one of our employees for a site visit, telephone meeting or any type of e-mail exchange;
  • When you post comments or interact on our social networks via our website;
  • When you enter the site, without filling in any forms, certain abbreviated information is collected by the web operating system of your device (computer, tablet or mobile device) such as your IP address, usage data relating to your activities on our website such as navigation on our various tabs, functions viewed and time spent on the website. 
  • However, this data is only used to analyze the performance and targeting of our website, and is kept confidential and secure.

3. Restrictions on the use of your personal information
Toitures Léon is committed to keeping secure all personal information we collect for business purposes. We may provide certain information to third parties to help us provide you with the services you have requested, such as a worksite address (to obtain assistance from a supplier, manufacturer, subcontractor or employee), thus enabling us to obtain expert advice, delivery of materials, execution of work, etc. We may disclose certain personal information that we have collected to third parties.
We may disclose certain personal information we have collected when required to do so by law, in the event of a court order.


4. Your agreement to our Privacy Policy
By using our website, you signify your agreement to this policy. If you do not agree to this policy, please do not use our website. By continuing to browse here, after having read the policy and its modifications, you will be deemed to have accepted its entire content.


5. Right of objection and/or withdrawal
Toitures Léon is committed to accepting your right of opposition and/or withdrawal in relation to your personal information.
Right of objection: defined as the possibility for a customer to refuse that certain of his or her personal information be used for certain purposes mentioned above;
Right of withdrawal: defined as the possibility for a customer to request that certain information be removed from our customer files.
In order for either of these rights to be exercised and applied, please contact: info@toituresleon.com or 450-582-1254 ext. 221.


6.    Security of information storage
The personal information we collect is stored in a highly secure environment. Employees who have access to your personal information for business purposes are required to respect the confidentiality of the information. In addition, to ensure the security and integrity of your personal information, we have implemented the following measures:

  • Authorized personnel only for access to information;
  • Encrypted computer back-up;
  • Unique login and password for each user;
  • Professional shredding by an outside firm for physical customer files.
     

7. Relevance of information
Toitures Léon and its authorized personnel only collect personal information that is relevant to your situation. If you have any doubts about the relevance of the information requested from you, you may ask further questions about how such information will be used and necessary for your request. If you feel that the information is not necessary for your request, you may make use of article 3, the right of opposition and/or withdrawal.